From emails to envelopes, questions to quandaries, the Jellycat Customer Care team would love to hear from you!
Email:
Use our contact form or email [email protected]
Click on the link to send an email and one of the team will be very happy to help.
Call us:
+44 (0)3330 040900
Monday–Friday, 9:00 AM–5:00 PM (UK time)
Monday–Sunday, 9:00 AM–8:00 PM (UK time)
Send us a letter:
Jellycat Ltd
Westworks Building
195 Wood Lane
London
W12 7FQ
Our characters mean a great deal to us and we're glad to hear they bring so much joy and also comfort during difficult times. That said, please be aware that the Jellycat team may have a legal or safeguarding obligation to share communications involving trauma or criminal matters with the appropriate authorities, including the police.
For privacy enquiries, please write to our Legal Department at Jellycat Ltd, Westworks Building, 195 Wood Lane, London, W12 7FQ.
For PR and press enquiries, please contact our team at [email protected] with your relevant social media or publication details.
Submit your information below to request a withdrawal from your contract within 14 days of placing your order. If your order has already entered the dispatch process or has been shipped, you'll need to return it to us for a refund.
We've received your withdrawal request for order